Field notes
The practical AI toolkit for small teams
"AI is most useful when it removes a queue, not when it adds another dashboard."
1
Use AI at the edges
Drafting, triage, enrichment, and summaries are useful starting points because they reduce repetitive work without hiding the decision.
2
Keep the final call human
Put a review step around anything that changes customer relationships, money, or public commitments.
3
Measure minutes returned
The best first metric is not novelty. It is how much focused time your team gets back each week.